NeedCare Australia - Frequently Asked Questions (FAQs)
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What is a NeedCare Membership?
NeedCare members are people or businesses that wish to promote their services using NeedCare's search engine technology.
Members have their own account with a username and password. Members gain access to our listing tools once logged in.
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Membership is free
NeedCare memberships are fee free and also obligation free. A member can open a new account or close out an existing account at their discretion.
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Membership benefits
Members gain access to the tools required to list a business or service with NeedCare.
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How to become a NeedCare member?
Open a new account by following this link:
https://www.needcare.com.au/signup.php
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Membership Terms of Service and Privacy
Read Terms by following this link:
http://www.needcare.com.au/termsofservice.php
Read Privacy Policy by following this link:
http://www.needcare.com.au/privacy.php
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Lost Username or Password
Reset Username or Password by following this link:
https://www.needcare.com.au/_login.php
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What is a Listing?
'Listing' is the generic term used when referring to a NeedCare Database entry representing a business or service.
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What are Impressions?
An 'Impression' is created for each listing that is presented as a search result.
Every time a listing appears in a search it is counted as an impression.
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Types of Listings
See Listing Options by following this link:
http://www.needcare.com.au/listingoptions.php
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Creating a Listing
NeedCare members can create new listings or edit existing listings via the 'my listings' panel.
Members can access 'my listings' from the upper left navigation menu.
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Guidelines for Listing
Members are responsible for the content of their listings.
Profanity, deformation, racism and misleading information is completely prohibited and will not be tolerated.
NeedCare makes Listing Content quality and standards a top priority and endeavours to ensure information is factual and without prejudice.
NeedCare is not liable for any information provided by members.
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Free Subscriptions
NeedCare allows members to create database listings for free.
Free listings show up in all searches, but have limited content and are less informative.
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Paid Subscriptions
Some NeedCare Listing Subscriptions carry a fee.
Subscriptions are for a defined period of time. E.g. 6-months, 12-months, 24-months.
Subscription duration is nominated when a Listing is created.
Subscriptions are paid in full at the start of the nominated contract period.
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14-Day Cooling Off Period
Members have 14-Days after payment has been received to cancel their subscription and get
a full refund (minus a $10.00 administration fee).
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Cancelling a Subscription
A Listing carrying a subscription fee, but is outside of the 14-day cooling-off period, may still be cancelled.
No refund will be paid on Cancelled subscriptions outside the Cooling-off period.
To Cancel a Subscription contact NeedCare directly.
Contact us by following this link:
https://www.needcare.com.au/contactus.php
Or
Toll Free: 1800 422 767
Email: info@needcare.com.au
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Security Policy
NeedCare holds customer privacy and information security as a high priority.
All membership information is encrypted and has protected with restricted access.
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Encryption
NeedCare uses GeoTrust and
NetRegistry
as an encryption provider and certificate authority.
We have up-to 256-bit SSL encryption available on member pages.
8. Trouble with your login
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Haven't received the New Membership validation email
When you create a new NeedCare Membership we will send an email to the address you provided.
This email contains a web link that lets us know you are in fact the email owner. It is very important
that you receive this validation email and then follow the instructions contained.
If you do not receive the validation email, contact us by following this link:
https://www.needcare.com.au/contactus.php
Or
Toll Free: 1800 422 767
Email: info@needcare.com.au
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Have forgotten my username or password
You can reset your username and password by following the 'Lost username/password?' link on the Login page.
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