NeedCare Australia - Terms Of Service

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NeedCare provides its service to you subject to the following Terms of Service ("TOS"), which may be updated by us from time to time without notice to you. You can review the most current version of the TOS at any time at: http://www.needcare.com.au/termsofservice.php . In addition, when using particular NeedCare owned or operated services, you and NeedCare shall be subject to any posted guidelines or rules applicable to such services, which may be posted from time to time. All such guidelines or rules (including but not limited to our Spam Policy) are hereby incorporated by reference into the TOS. NeedCare may also offer other services that are governed by different Terms of Service.

NeedCare provides users with access to a rich collection of resources, including various search services, communications tools, forums, personalized content and branded programming through its network of properties which may be accessed through any various medium or device now known or hereafter developed (the "Service"). You also understand and agree that the Service may include advertisements and that these advertisements are necessary for NeedCare to provide the Service. You also understand and agree that the Service may include certain communications from NeedCare, such as service announcements, administrative messages and the NeedCare Newsletter, and that these communications are considered part of NeedCare membership and you will not be able to opt out of receiving them. Unless explicitly stated otherwise, any new features that augment or enhance the current Service, including the release of new NeedCare properties, shall be subject to the TOS. You understand and agree that the Service is provided "AS-IS" and that NeedCare assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings. You are responsible for obtaining access to the Service, and that access may involve third-party fees (such as Internet service provider or airtime charges). You are responsible for those fees, including those fees associated with the display or delivery of advertisements. In addition, you must provide and are responsible for all equipment necessary to access the Service.

3a. Your use of NeedCare's products, software, services and web sites (referred to collectively as the "Services" in this document and excluding any services provided to you by NeedCare under a separate written agreement) is subject to the terms of a legal agreement between you and NeedCare. NeedCare, whose principal place of business is at 15/10-14 Mildred Avenue, Hornsby, NSW, Australia. This document explains how the agreement is made up, and sets out some of the terms of that agreement.

3b. Unless otherwise agreed in writing with NeedCare, your agreement with NeedCare will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the "Universal Terms".

3c. Your agreement with NeedCare will also include the terms of any Legal Notices applicable to the Services, in addition to the Universal Terms. All of these are referred to below as the "Additional Terms". Where Additional Terms apply to a Service, these will be accessible for you to read either within, or through your use of, that Service.

3d. The Universal Terms, together with the Additional Terms, form a legally binding agreement between you and NeedCare in relation to your use of the Services. It is important that you take the time to read them carefully. Collectively, this legal agreement is referred to below as the "Terms".

3e. If there is any contradiction between what the Additional Terms say and what the Universal Terms say, then the Additional Terms shall take precedence in relation to that Service.

4a. Where NeedCare has provided you with a translation of the English language version of the Terms, then you agree that the translation is provided for your convenience only and that the English language versions of the Terms will govern your relationship with NeedCare.

4b. If there is any contradiction between what the English language version of the Terms says and what a translation says, then the English language version shall take precedence.

5a. In order to use the Services, you must first agree to the Terms. You may not use the Services if you do not accept the Terms.

5c. You may not use the Services and may not accept the Terms if (a) you are not of legal age to form a binding contract with NeedCare, or (b) you are a person barred from receiving the Services under the laws of the Australia or other countries including the country in which you are resident or from which you use the Services.

6a. NeedCare has subsidiaries and affiliated legal entities around the world ("Subsidiaries and Affiliates"). Sometimes, these companies will be providing the Services to you on behalf of NeedCare itself. You acknowledge and agree that Subsidiaries and Affiliates will be entitled to provide the Services to you.

6b. NeedCare is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which NeedCare provides may change from time to time without prior notice to you.

6c. As part of this continuing innovation, you acknowledge and agree that NeedCare may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at NeedCare's sole discretion, without prior notice to you. You may stop using the Services at any time. You do not need to specifically inform NeedCare when you stop using the Services.

6d. You acknowledge and agree that if NeedCare disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content which is contained in your account.

6e. You acknowledge and agree that while NeedCare may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services or on the amount of storage space used for the provision of any Service, such fixed upper limits may be set by NeedCare at any time, at NeedCare's discretion.

7a. In order to access certain Services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services. You agree that any registration information you give to NeedCare will always be accurate, correct and up to date.

7b. You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from Australia or other relevant countries).

7c. You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by NeedCare, unless you have been specifically allowed to do so in a separate agreement with NeedCare. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.

7d. You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).

7e. Unless you have been specifically permitted to do so in a separate agreement with NeedCare, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.

7f. You agree that you are solely responsible for (and that NeedCare has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which NeedCare may suffer) of any such breach.

8a. You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services.

8b. Accordingly, you agree that you will be solely responsible to NeedCare for all activities that occur under your account.

8c. If you become aware of any unauthorized use of your password or of your account, you agree to notify NeedCare immediately at http://www.needcare.com.au/contactus.php .

9a. For information about NeedCare's data protection practices, please read NeedCare's privacy policy at http://www.needcare.com.au/privacy.php . This policy explains how NeedCare treats your personal information, and protects your privacy, when you use the Services.

9a. You agree to the use of your data in accordance with NeedCare's privacy policies.

10a. You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your use of, the Services are the sole responsibility of the person from which such content originated. All such information is referred to below as the "Content".

10b. You should be aware that Content presented to you as part of the Services, including but not limited to advertisements in the Services and sponsored Content within the Services may be protected by intellectual property rights which are owned by the sponsors or advertisers who provide that Content to NeedCare (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by NeedCare or by the owners of that Content, in a separate agreement.

10c. NeedCare reserves the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Content from any Service.

10d. You understand that by using the Services you may be exposed to Content that you may find offensive, indecent or objectionable and that, in this respect, you use the Services at your own risk.

10e. You agree that you are solely responsible for (and that NeedCare has no responsibility to you or to any third party for) any Content that you create, transmit or display while using the Services and for the consequences of your actions (including any loss or damage which NeedCare may suffer) by doing so.

11a. You acknowledge and agree that NeedCare (or NeedCare's licensors) own all legal right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by NeedCare and that you shall not disclose such information without NeedCare's prior written consent.

11b. Unless you have agreed otherwise in writing with NeedCare, nothing in the Terms gives you a right to use any of NeedCare's trade names, trade marks, service marks, logos, domain names, and other distinctive brand features.

11c. Other than the limited license set forth in Section 13, NeedCare acknowledges and agrees that it obtains no right, title or interest from you (or your licensors) under these Terms in or to any Content that you submit, post, transmit or display on, or through, the Services, including any intellectual property rights which subsist in that Content (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless you have agreed otherwise in writing with NeedCare, you agree that you are responsible for protecting and enforcing those rights and that NeedCare has no obligation to do so on your behalf.

11d. You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Services.

11e. Unless you have been expressly authorized to do so in writing by NeedCare, you agree that in using the Services, you will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.

12a. NeedCare gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive licence to use the software provided to you by NeedCare as part of the Services as provided to you by NeedCare (referred to as the "Software" below). This licence is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by NeedCare, in the manner permitted by the Terms.

12b. You may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Software or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically told that you may do so by NeedCare, in writing.

12c. Unless NeedCare has given you specific written permission to do so, you may not assign (or grant a sub-licence of) your rights to use the Software, grant a security interest in or over your rights to use the Software, or otherwise transfer any part of your rights to use the Software.

13a. You retain copyright and any other rights you already hold in Content which you submit, post or display on or through, the Services. By submitting, posting or displaying the content you give NeedCare a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive licence to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute any Content which you submit, post or display on or through, the Services. This licence is for the sole purpose of enabling NeedCare to display, distribute and promote the Services and may be revoked for certain Services as defined in the Additional Terms of those Services.

13b. You agree that this licence includes a right for NeedCare to make such Content available to other companies, organizations or individuals with whom NeedCare has relationships for the provision of syndicated services, and to use such Content in connection with the provision of those services.

13c. You understand that NeedCare, in performing the required technical steps to provide the Services to our users, may (a) transmit or distribute your Content over various public networks and in various media; and (b) make such changes to your Content as are necessary to conform and adapt that Content to the technical requirements of connecting networks, devices, services or media. You agree that this licence shall permit NeedCare to take these actions.

13d. You confirm and warrant to NeedCare that you have all the rights, power and authority necessary to grant the above licence.

14a. The Terms will continue to apply until terminated by either you or NeedCare as set out below.

14b. If you want to terminate your legal agreement with NeedCare, you may do so by (a) notifying NeedCare at any time and (b) closing your accounts for all of the Services which you use, where NeedCare has made this option available to you. Your notice should be sent, in writing, to NeedCare's address which is set out at the beginning of these Terms.

14c. NeedCare may at any time, terminate its legal agreement with you if:

you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or
NeedCare is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); or
the partner with whom NeedCare offered the Services to you has terminated its relationship with NeedCare or ceased to offer the Services to you; or
NeedCare is transitioning to no longer providing the Services to users in the country in which you are resident or from which you use the service; or
the provision of the Services to you by NeedCare is, in NeedCare's opinion, no longer commercially viable.

14d. Nothing in this Section shall affect NeedCare's rights regarding Provision of the Services by NeedCare under Section 6 of the Terms.

14e. When these Terms come to an end, all of the legal rights, obligations and liabilities that you and NeedCare have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of paragraph 20.7 shall continue to apply to such rights, obligations and liabilities indefinitely.

15a. NOTHING IN THESE TERMS, INCLUDING SECTIONS 15 AND 16, SHALL EXCLUDE OR LIMIT NeedCare'S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15b. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

15c. IN PARTICULAR, NeedCare, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT:

YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS,
YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR,
ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, AND
THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICES WILL BE CORRECTED.

15d. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

15e. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM NeedCare OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.

15f. NeedCare FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

16a. SUBJECT TO OVERALL PROVISION IN PARAGRAPH 15a ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT NeedCare, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR:

ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS;
ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:
1. ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES;
2. ANY CHANGES WHICH NeedCare MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES);
3. THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;
4. YOUR FAILURE TO PROVIDE NeedCare WITH ACCURATE ACCOUNT INFORMATION;
5. YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL;

16b. THE LIMITATIONS ON NeedCare'S LIABILITY TO YOU IN PARAGRAPH 15.1 ABOVE SHALL APPLY WHETHER OR NOT NeedCare HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.

17a. It is NeedCare's policy to respond to notices of alleged copyright infringement that comply with applicable international intellectual property law and to terminating the accounts of repeat infringers. Details of NeedCare's policy can be found at http://www.needcare.com.au/copyright.php .

18a. Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information.

18b. The manner, mode and extent of advertising by NeedCare on the Services are subject to change without specific notice to you.

18c. In consideration for NeedCare granting you access to and use of the Services, you agree that NeedCare may place such advertising on the Services.

19a. The Services may include hyperlinks to other web sites or content or resources. NeedCare may have no control over any web sites or resources which are provided by companies or persons other than NeedCare.

19b. You acknowledge and agree that NeedCare is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.

19c. You acknowledge and agree that NeedCare is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.

20a. NeedCare may make changes to the Universal Terms or Additional Terms from time to time. When these changes are made, NeedCare will make a new copy of the Universal Terms available at http://www.needcare.com.au/termsofservice.php and any new Additional Terms will be made available to you from within, or through, the affected Services.

20a. You understand and agree that if you use the Services after the date on which the Universal Terms or Additional Terms have changed, NeedCare will treat your use as acceptance of the updated Universal Terms or Additional Terms.

21a. Sometimes when you use the Services, you may (as a result of, or through your use of the Services) use a service or download a piece of software, or purchase goods, which are provided by another person or company. Your use of these other services, software or goods may be subject to separate terms between you and the company or person concerned. If so, the Terms do not affect your legal relationship with these other companies or individuals.

21b. The Terms constitute the whole legal agreement between you and NeedCare and govern your use of the Services (but excluding any services which NeedCare may provide to you under a separate written agreement), and completely replace any prior agreements between you and NeedCare in relation to the Services.

21c. You agree that NeedCare may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Services.

21d. You agree that if NeedCare does not exercise or enforce any legal right or remedy which is contained in the Terms (or which NeedCare has the benefit of under any applicable law), this will not be taken to be a formal waiver of NeedCare's rights and that those rights or remedies will still be available to NeedCare.

21e. If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.

21f. You acknowledge and agree that each member of the group of companies of which NeedCare is the parent shall be third party beneficiaries to the Terms and that such other companies shall be entitled to directly enforce, and rely upon, any provision of the Terms which confers a benefit on (or rights in favor of) them. Other than this, no other person or company shall be third party beneficiaries to the Terms.

21g. The Terms, and your relationship with NeedCare under the Terms, shall be governed by the laws of Australia without regard to its conflict of laws provisions. You and NeedCare agree to submit to the exclusive jurisdiction of the courts located within the state of News South Whales, Australia to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that NeedCare shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.